RAG-Powered Support Assistant for a Fintech
Support agents spent hours a day searching scattered internal documentation.
Business Context
The client needed a faster, more accurate process without a full systems rebuild.
AI Opportunity
A targeted AI layer could automate the highest-volume, most error-prone steps.
Solution
Bengal AI Hub designed and deployed a scoped AI system integrated with existing tools, with human review at key checkpoints.
Architecture
Cloud-hosted inference service integrated via API with the client's existing case management system.
Implementation
Delivered in three phases: proof of concept, pilot with live data, and phased production rollout.
Results
Reduced processing time significantly while maintaining accuracy above target thresholds.